Your Fill Line Convenience Store Distributor Serving GA & SC Since 1936
Monday – Friday

8 am – 10 pm

(800) 762-7588

2001 Westside Dr.

Augusta, GA 30907

Customer Service Representative

This position is accountable for front office operations including the switchboard and customer service.

• Answer all non-customer incoming calls via the switchboard and properly routes calls to company personnel.
• Handle all customer calls which can include but are not limited to orders, credits, payments, applications, product information, and complaints.
• Elevate customer calls that require additional information or require higher authority for resolution.
• Serve all pick up order customers and properly invoice and obtain payment for goods sold.
• Handle driver call ins of credits during deliveries.
• Upload customer orders to the AS400 and monitor route sales personnel transmissions to ensure information received is accurate.
• Check in drivers as they return to warehouse after deliveries.

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Customer Service Representative

Educational Requirements:

High school diploma or equivalent and past successful office, customer service and/or accounting experience or job-related experience.

special skills:

• Experience with Microsoft Office products including Excel and Access.
• Experience with IBM computer systems for customer service/order entry a plus.

Physical requirements

While performing duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools or controls; and talk or hear. The employee is required to reach with hands and arms. The employee is occasionally required to stand, walk, climb, lift or balance. Lifting may involve items up to 15-20lbs.